🛍️ Return & Refund Policy – NVB ECOMMERCE, LLC
Thank you for shopping at NVB ECOMMERCE. We want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, please review our return and refund policy below.
🔁 Overview
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, unfortunately, we can’t offer a full refund or exchange.
To be eligible for a return:
- Your item must be unused, unwashed, and in the same condition as when you received it.
- It must be in the original packaging.
- You must provide a valid receipt or proof of purchase.
📦 Return Address:
NVB ECOMMERCE, LLC
444 Alaska Avenue, Suite #BLQ656
Torrance, CA 90503, United States
🚫 Non-returnable Items
- Gift cards
- Downloadable software or digital content
- Items marked as “final sale” or “clearance”
- Customized or personalized bedding products
- Health or personal care items (if opened)
💳 Refunds (if applicable)
Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed within a few business days and automatically applied to your original payment method.
⏱️ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or credit card again.
- Contact your card provider — it may take several days to post.
- Contact your bank — some processing delays are normal.
If you’ve done all this and still haven’t received your refund, please email us at:
📧 [email protected]
🔄 Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] before sending it to the return address above.
🎁 Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the order was shipped to the buyer’s address first, the refund will be issued to the gift giver.
🚚 Shipping Returns
You are responsible for return shipping costs. Shipping fees are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your total refund.
For high-value items, we recommend using a trackable shipping service or shipping insurance.
We do not guarantee that we will receive your returned item.
❓ Need Help?
For questions related to refunds, returns, or exchanges, feel free to contact us at: